ISUZU MOTORS Germany GmbH

Quality Assurance Engineering Department

The main task of our Quality Assurance Engineering (QAE) Department is the quality improvement of our customer's products.

The quality improvement is enabled by one of our most important activities, the gathering quality related information. The gathered information is subsequently collated, analysed and the focus of the results pinpointed onto a specific area to gain the best results.

From our experience, diagnosis of engine management related components provides OEM dealers with the most difficulty to make proper efficient analysis, our QAE department can make investigations on site using up to date engineering tools and diagnosis software.

Our QAE also conducts investigation of field return Engines and Parts from customers, those investigation helps a lot for customers to make their products more reliable and robust. The QAE department also performs the important function of in depth investigations of field return Engines and components from our customers. Those investigation results help our customers proactively improve their products and make them more robust and further enhance their reliability.

Teamwork is one of the keys to conduct quick and effective remedial actions when a trouble situation occurs. The QAE department works closely with our customers and is fully involved as a key team member in conjunction with our customers.

OEM Customer manufacturing plant support is also one of the QAE departments important functions, staff from the department visit manufacturing plants as necessary to carry out investigations and analysis on site for a quick resolution and the problem solution.